Returns & Exchanges

At Osmo Kitchen, we stand by the quality of our gourmet ingredients and culinary tools. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened items and a satisfaction guarantee on all kitchenware.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.

• 2.
  Pack Your Items

  Securely package the items in their original packaging, ensuring that perishable goods are handled according to the specific safety instructions provided in your email.

• 3.
  Ship to Osmo Kitchen

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; we will track the shipment until it reaches our warehouse.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects the returned items, we will process your refund to the original payment method or issue a store credit within 5-7 business days.