Frequently Asked Questions
Everything you need to know about our premium culinary essentials.
What is the shelf life of Osmo Kitchen spices and oils?
To ensure maximum flavor and potency, we recommend using our spices within 12 months and our oils within 6 months of opening. Always store them in a cool, dry place away from direct sunlight.
How long does shipping take for food items?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout to ensure your ingredients arrive fresh.
Are your products organic and non-GMO?
Yes, we prioritize sourcing from sustainable farms. The majority of our catalog is certified organic and 100% non-GMO. Specific certifications are listed on each individual product page.
What is your return policy for perishable goods?
Due to the nature of food products, we cannot accept returns on opened items. However, if your order arrives damaged or if there is a quality issue, please contact us within 7 days for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to bring Osmo Kitchen flavors to more countries in the near future.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.